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"Once difficult, now easy."    www.marketingamedicalpractice.com   June 2009  No. 109
photo of Dr. Graham smiling
photo of group of teenagers wrestling in a mud hole covered from head to toe with mud
My view of govt. managing the new healthcare system.

The more you read this information and understand just how valuable it is to your practice and dreams, the more you will think about implementing  this important income producing process, and enjoying all the benefits it brings to you.
           
   bold handwritten signature of Dr. Graham

Marketing Strategies Mindset

Marketing principles are applicable to any business.....even medical practice.  Most physicians and you understand that and is exactly why you're reading this now.  Usually doctors in practice are involved in one kind of practice promotion or another.  Intermittent attempts at building a medical practice when you don't have time........just doesn't cut it.  It has to be planned, persistent and ongoing for the duration of your practice years.  That's what the content of this monthly newsletter will teach you. 

Marketing Articles

Article #1:

"How To Position Yourself And Your Medical Business For Maximum Success And Wealth"

Positioning is a marketing concept which, when stripped of it's advertising label, has become one of the most important strategies for your medical practice business. 

The best definition of positioning I've found is what Dan Kennedy describes as (my paraphrasing), "controlling how your patients and prospective patients think and feel about your medical practice business in comparison to other, similar businesses competing for their attention.

Experts are quick to teach the most effective strategies for positioning yourself in any business enterprise.  These three should be implemented into any medical practice, especially now because of restricted fees, continued high malpractice premiums, and ever increasing office overhead expenses that shackle your entrepreneurial spirit----and income.

How to attract the patients you want:

Patients need to know what you do in your medical business.  One way to make it clear is in the name you choose for your practice, business cards, and letterheads.  It should reflect exactly what your business does--your primary focus.  Thousands of doctors do obstetrics, for example.  Your business name might be "Complicated Obstetrics," "Natural Birth Obstetrics," or "Surgical Obstetrics."

Patients who see "Surgical Obstetrics" quickly know you love to do c-sections and even forcep deliveries, and migrate to your office for care and their repeat c-section.

What would you understand if you saw signs like "Emergency Chiropractic" or "Chronic Pain Chiropractic?"  Do they steer any patient to the right place?  You bet! You need to think in terms of targeting those patients you prefer to work with.

Titles make profound imprints on patient's minds as well.  If you don't believe that, then why are Osteopathic physicians given the choice of using D.O. or M.D.?  In the past the training levels of each profession were quite different.  The reasoning is that patients know the difference and select the M.D. doctor because of the perception they are better trained doctors, even if they aren't.  It gave an edge to osteopathic physicians on patient attraction they would not have had.

Labels placed on business ventures, if done with marketing and attracting patients in mind, are very effective in areas of value, interest, and benefit. 

A friend and associate of mine in practice moved from obstetrics and gynecology, to allergy, to "Environmental Ecology Specialist."  In the 1970s there were only 200 in the whole USA.  He actually increased his practice flow using that EES label for what he was, and still is, doing.  He stepped out of his comfort zone and made a difference.

How to use fees and pricing to position yourself:

Fee strategies used by doctors have never in the past been able to overcome their fear of losing patients or never having enough patients in their practice to make their medical practice financially stable.  It's a myth which has been perpetuated for decades in medical circles.  The only area in our profession that seems to have overcome that barrier is in plastic surgery. 

However, a small number of physicians have managed to beat the odds in their cash only medical practices by residing in affluent neighborhoods.

It is clear that any business dependent on "lowest prices" concept alone are prone to fail for many business and economic reasons.  

To illustrate how you might look at this process, let me ask you a question.  Would you rather serve 100 patients at 20 dollars a visit, or serve 1 patient at $2000 a visit?  The latter, of course.

By understanding the dynamics of money, you recognize that you are not selling price in your medical practice.  You are selling your services, expertise, skills, and knowledge.  These are unique to you alone--no one else.  They are worth a lot more than most physicians attribute to them.

One of the most powerful dynamics of marketing any product is what's called "scarcity."  So if you raise your fees well above what comparable doctors are charging, what happens?  You would think you'd lose most of your patients.  Not true.

Human nature says that the harder it is to find a product, the more it's worth to you.  People naturally fear missing out on deals, bargains, and products in short supply.  Doctors who begin to restrict their practices by raising their fees find that they become even more in demand.  This has proven to be true in all aspects of the business world.

I firmly believe that most financially stable medical practices are linked to the highest quality medical care
by doctors.

The low end price conscious practice patients shopping for the doctor having the lowest fees are the least loyal to your practice.  Actually, loyalty is an illusion nowadays.  Patient retention must be earned, and can't be obtained by lowering fees.  So, don't lower your fees, ever.

A scary thought: You are selling your services for less than you need to.

A scarier thought: You're selling less of your services at a lower price than you would at higher prices.  A fact.

Why is this true?  Because business owners are so fearful of raising prices.  The same is true for physicians. 

One well researched factor is that fees are not linked to your patient's actual knowledge of what your fees should be or what the comparable fees locally actually are.  It leaves you with far more flexibility and freedom than you probably take advantage of to set your fees at a level which pleases you.

The more effectively you use your marketing skills, the less your fees will matter to your patients.

The Harvard Business Review contains examples showing that raising the prices on goods increases demand for the more expensive item.  Net profit may be more for sales of the higher priced product.

The fear of losing patients as a result of increasing fees is a myth.

How to make your image help your medical practice income:

It's generally accepted that if you want to be perceived as a successful trustworthy physician, you must be the image of a successful doctor.

You can deliver a profound and motivating speech in your jeans and a T-shirt knowing the high value of what you are saying.  Your attire, however, will have everything to do with how that speech is received.  People judge you by your looks in spite of what you've heard. 

Dressed up physicians creates an authoritative look and avoids the psychological barriers for acceptance patients have for the doctor in jeans.  If you'd rather be rich than right, dress professionally.

How to become an expert:

Simple, just be one!  Being an expert does not require approval by any person or organization, nor does it have requirements that must be met first.  If you have ever read Robert Ringer's book, "Winning By Intimidation," you'll understand his concept of "leap-frogging" to the top.

You want to get out of that group of doctors at the bottom of the line who are waiting for permission from somewhere to move higher in the hierarchy. 

Expert positioning is all about self-promotion and declaring yourself as an expert.  As a physician there are areas of skills, knowledge, and expertise that no one else has and makes you unique.  No other physician knows all the same things you do, nor has all the skills you do when you get right down to it.

Among those skills is the need to retain certain amounts of modesty and appreciate that others have the right to be important.

To position yourself and your medical business it's necessary to clearly determine who you are, and drive that home in every marketing effort you do.  Don't short-change yourself as most doctors do.  If you feel like an expert then, it follows, that you will act like an expert. 

You act like an expert because there are things you know and do, that no others can.  It's a reality that you develop a mind-set for.

It's fascinating how those around you will usually accept the position you choose for yourself and present to others.  Look at the doctors around you every day.  You have a perception of each of them relative to their strengths and abilities.  Your perception of them is what they present to you about themselves, and you
pick-up on.

You know....... the doctor who takes it on himself or herself to take over the discussion in every committee meeting he's a member of.  There's more than one on every medical staff.  Is he a leader with real knowledge, or is he a blow-hard with little to add.  Your perception is the same as everyone there about this person. 

Use this track to develop and promote who you really are and how you want to be perceived.

bold handwritten signature of Dr. Graham

*******************************

Article #2

 

Why People Fail

A series of No B.S.  Articles from Dan Kennedy 

The Complaint Department

“Every year back spring comes, with nasty little birds yapping their fool heads off and the ground all mucked up with plants.”

 

So said: (a) W.C. Fields or (b) Dorothy Parker or (c) Woody Allen.

 

Dorothy Parker, and if you haven’t read her, you’ve missed one of the most vicious biting wits and grand cynics of all time. When you visit NYC, you can stay at or have a drink at the Algonquin Hotel, home for years of Dorothy Parker’s famous roundtable, where literary lions met to drink and spar.

 

“You can be married and bored or single and lonely. Ain’t no happiness nowhere.”  So said: (a) Chris Rock or (b) Elizabeth Taylor or  (c) Ann Landers.  The correct answer is Chris Rock.

 

It just seems few people are really happy or even content with much.  We are all too eager to complain, myself included – and I stop myself often. Truth is, everybody does have something to complain about because no business, no career, no relationship, no one’s health, no life is ever free of problems, hassles, annoyances or disappointments for very long.  Having a lot of money helps but I doubt there’s enough money, period, to insulate somebody from things worthy of complaint.

I certainly have been willing to spend any sum, have spent quite a bit, and brought in a dozen experts, technicians, people from the manufacturer to fix my fireplace but, after 5 years trying, I still have a gas fireplace that sometimes works and sometimes doesn’t, with no rhyme or reason. It’s not as worthy of complaint as, say, coming home from Iraq missing a leg. But it’s still worthy of complaint. 

Right now, everybody’s complaining incessantly about gas prices – even though they pay more per gallon for bottled water and Starbucks, even though our prices are a bargain vs. other countries, even though we could easily go out less and cluster errands but don’t, and even though the economy’s booming. Nuts.  Well, we’re never going to stop others or ourselves from complaining at times we should be celebrating and giving thanks.

To a degree, our ever-restless dissatisfactions and complaints are the forces leading to invention, innovation and, in some cases, improvement. But I would offer this observation, for whatever it’s worth – the most successful people I know keep more of their complaints to themselves than they air and operate in a broad, general way, happy and enthusiastic, “on fire” about what they are doing and where they are going.

 

I talk to a lot of people who complain about parts of their businesses, some of the work they must do. Charlie ‘Tremendous’ Jones says: “If you can’t get excited about the miserable job you’ve got right now, you’ll never get a good job worth being excited about.”  I think that’s true hour by hour, day by day.  Certainly there are lots and lots of people who would follow you into your lucrative business if they could only do the pleasant tasks – like kids licking the crème filling out and discarding the rest of the cookie or cake.

The reason there’s so little competition at the top levels of the prosperity pyramid in America is NOT barriers erected to keep riff-raff out and the elite small in number; it’s mostly because most people won’t get their hands filthy doing all the ugly tasks that are required in order to get to do the pleasant ones


When I was speaking a lot, I got approached at least 1,000 times by people who wanted to be on stage and speak to thousands and make $100,000.00 in an hour or two. I found none were eager to learn the craft, create and perfect a presentation; study the  100 or so speakers and stand-up comedians I pointed them to; go find inconsequential venues like local car dealership sales meetings and Chamber meetings to practice; to create their own business filling seats so they could prove they could sell from the platform before asking someone to give them a valuable slot; then develop marketing materials; relentlessly mail to people who might hire them; write books and articles and newsletters to create prominence. 

And it doesn’t take long for most people to complain a lot about the endless hours in airports, the delayed or missed flights, the bad hotels, the bad food. Everybody’d love to be rich. Most people just aren’t willing to put up with all the crap you have to shovel and occasionally swallow for the privilege.  In this American life, you pick your place and the prices you will pay for admission – so you really have little right to complain about either.

 

So if this is one of those days, think twice before complaining. Because the secret of secrets that we know and never speak of is that our exceptional success and prosperity has only a little to do with all the things those wishing they had what we have think it does – with education or expertise or who-you-know or luck, etc.  What we know that we won’t speak of is it mostly has to do with a willingness to do a lot of things others can do but won’t. 

 

The WHY PEOPLE FAIL articles are provided by Dan S. Kennedy, serial entrepreneur, from-scratch multi-millionaire, speaker, consultant, coach, author of 13 books including the No B.S. series (www.NoBSBooks.com), and editor of The No B.S. Marketing Letter. WE HAVE ARRANGED A SPECIAL FREE GIFT FROM DAN FOR YOU including a 2-Month Free Membership in Glazer-Kennedy Insider’s Circle, newsletters, audio CD’s and more: for information and to register, visit:
http://www.freegiftfrom.com/curtgraham

 

Articles © 2008/Glazer-Kennedy Insider’s Circle LLC. All rights reserved.

 

Please note: Dan's articles are created for all kinds of business people and apply to virtually any business.  You need to convert his ideas into usable strategies for your own medical practice business.

For more marketing strategies go to link vipnl_archives!

May your abundance increase,

Curt

Curt Graham, M.D.
Physician, author, speaker, copywriter, marketer.

Deut. 8:18
http://www.healthcare-toolbox.com
http://www.hushed-upweightlosssecrets.com 
http://www.healthcaresecretsrevealed-finally.com 
http://www.marketingamedicalpractice.com 
http://www.online-homebasedbusiness.com  

Marketing Resources and Recommendations

Books that have incredible value to your practice business--not just about marketing:

"The E-Myth: Physician"  by Michael Gerber

"The E-Myth: Manager"  By Michael Gerber
 

Marketing Tutorials for Professionals

1. Dr. Roger Bailey provides a practical marketing program designed for professionals which is affordable and can be done in your easy chair while watching the computer screen....... ..Clickhere                                                                                                                                                                     
2. Ian Traynor, the white haired expert, offers a unique marketing course for professionals starting from the ground floor up, is reasonable cost to you, and since I know him well I have to compliment his teaching talent and ability........Take a look here:
 

Comments and Gripes

What will never change..........well, maybe:

"I am the Lord thy God which teacheth thee to profit,
which leadeth thee by the way that thou shouldest go"
Isaiah  48:17

Marketing Tips
1. Learn to use your subconscious mind, train it, and listen to it.  And if you don't know how then get Dr. Maxwell Maltz's book "Psycho-cybernetics" and you will find out.
Offers and Options:

1.  "Hushed-Up Weight Loss Secrets"  by Dr. Graham
            Click Here to check out the ebook.

2.  "Healthcare Secrets Revealed-Finally!"  by Dr. Graham
            Click Here to take a peek at this ebook.

3.  www.healthcare-toolbox.com   A medical website your patients will thank you for referring them to.

Upcoming   

New Physician Marketing Products Coming:

First: Please be aware that I am presently working on a "medical practice marketing kit" for physicians.  The focus will be primarily for physicians in solo medical practice who have never done any kind of intentional marketing of their practices.  Content will include a workbook, detailed instructions of how to get started with each appropriate marketing strategy, implementation ideas, references to supplement marketing tactics, and other helpful choice information.

Second: "How To Market Your Medical Practice Yourself" is a book I am writing which will be available in a couple months.  I am almost too compulsive in my writing process, trying to include about everything I can think of, which means I take longer to whittle down the useless jabber, get rid of sentences that say nothing about the topic, and delete my extraneous biases.  I'm not sure whether I will have it published in hard or soft cover or just allow digital download of it from your computer.  I expect it to be 300 pages or so in 10 or 12 pt. font with images and charts, as well as my usual humor.

If you have a desire to contribute to my efforts----please email me!

Signature Information


     bold handwritten signature of Dr. Graham

 
Curtis Graham, M.D., FACOG, FACS
CEO-Owner: L & C Internet Enterprises, Inc.
2404 Mason Ave.
Las Vegas, NV 89102

Email = cgmdrx@gmail.com
Business Phone = 702-258-0415 (voice mail)
Fax = 702-258-0415

P.S. Please feel free to give me constructive feedback on my newsletter.  I'm particularly interested in what you really want or need to know related to improving your medical practice income.  You certainly should subscribe to marketing newsletters with many points of view.  At present, I'm unaware of any other physician publishing a marketing newsletter directed at physicians. 

My expertise at marketing doesn't mean I know everything about marketing, but I assure you I do know marketing strategies and tactics that always make a difference to you (physicians) who need an ally to boost your incomes consistently with a minor investment of cost and time. 

If you have already had experience with the NON-physician marketers who don't understand the mindset of physicians, and charge outrageous fees most doctors can't afford, then you will understand there must be a better and easier way that I can show you.

If you know how to attract high quality patients, you won't have to increase your patient load so much you never get home before 8:00 PM every day.  If you know how to avoid short-changing your patients with quickie office visits, attending only one medical problem on each visit so they come back multiple times to get the rest taken care of, and know how to become the preferred doctor in town and among your peers, then you'll see your income increasing rapidly.

To see where my heart is, take a look at my websites and judge for yourself.

http://www.MarketingAMedicalPractice.com
http://www.Healthcare-Toolbox.com
http://www.Hushed-UpWeightLossSecrets.com
http://www.HealthcareSecretsRevealed-Finally.com
http://www.Online-HomeBasedBusiness.com
http://www.FreeAdsMonthly.com

http://www.OnLearningGolf.com 

ad banner sending visitors to my website, healthcare-toolbox.com

bright colored American flagCurt Graham, M.D., L & C Internet Enterprises, Inc.
2404 Mason Ave.  Las Vegas, NV 89102
E-mail = cgmdrx(at)gmail.com

    © Copyright 2008 Curtis Graham, M.D., L & C Internet Enterprises, Inc.  All Rights Reserved.